Hi Mark, thanks very much for your assistance today. I will get up to the motorhome later this week hopefully to test with the pin-outs drawing. Got to say that your customer service skills are excellent, shame not all companies have this positive approach to dealing with customers, you are an asset and a great ambassador for Visionplus.
Many thanks for the new aerial and amplifier, all now fitted, normal service resumes.
I have been blown away by the first-class service that I have received from your good self, and Vision Plus as a company.
From the first phone call, when I was actually able to speak to you and recount the problem, sending a plug to go in the aerial hole, sending me a new aerial and upgraded amplifier, to the problem being rectified inside a week.
Thank you so much, the whole experience was an object lesson in good customer relations and service which is a rare occurrence these days. Please pass on my thanks to anyone else involved with this.
Thank you once again.
Dear Mark, just received the television this morning and we would both like to take the opportunity to thank you for your efficiency and professionalism in dealing with our enquiry and subsequent solution, you are a credit to the company and we now have regained our confidence.
Again many thanks
Mick and Linda Halls
Very many thanks for the guide. It was clear and to the point , and we were up and running ( and viewing ) again within minutes. An excellent customer care response from you Mark .
Again, many thanks
Thank you so much Mark for the excellent service – really appreciated.
So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use Vision Plus in the future and disregard any other suppliers.
I will also inform those I know and meet about the positive experience you have provided.
Great service Mark, thank you – nice to find a business that takes customer service seriously.