Vision Plus

Hi Harvey

                   Just a quick thank you to say that the screws for the TV bracket plate which arrived today. They are perfect.

Too many people these days only write to complain, nobody ever writes to say thank you when things are sorted.

So thank you once again for all your help it is very much appreciated.

Kindest regards

ian – June 2021

____________________________________________________________________________________________

Thank you so much for the excellent service I received from your company – it is really appreciated and satisfying.

So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use and recommend Vision Plus in the future and disregard other suppliers.

I will also inform those I know and meet about the positive experience you have provided.

Kind regards 

Martin Sherman – June 2021

____________________________________________________________________________________________

I had an issue with my reversing camera and after explaining it to Harvey he took my number and went off to  investigate how he could help.

On the same day he returned my call and said he could solve the issue and would forward the parts required.

The parts arrived today and I have managed to put my camera back to full use.

Harvey is a credit to Vision Plus; It’s reassuring to get such excellent, prompt service and I will sing his and your company’s praises on Face Book. 

Many thanks again

Jean Atkinson – Dorset – June 2021

____________________________________________________________________________________________

Hi Mark, thanks very much for your assistance today. I will get up to the motorhome later this week hopefully to test with the pin-outs drawing. Got to say that your customer service skills are excellent, shame not all companies have this positive approach to dealing with customers, you are an asset and a great ambassador for Visionplus.

Well done.

Nigel Tivey

____________________________________________________________________________________________

Many thanks for the new aerial and amplifier, all now fitted, normal service resumes.

I have been blown away by the first-class service that I have received from your good self, and Vision Plus as a company.

From the first phone call, when I was actually able to speak to you and recount the problem, sending a plug to go in the aerial hole, sending me a new aerial and upgraded amplifier, to the problem being rectified inside a week.

Thank you so much, the whole experience was an object lesson in good customer relations and service which is a rare occurrence these days. Please pass on my thanks to anyone else involved with this.

Thank you once again.

Best Regards

Chris Seymour

____________________________________________________________________________________________

Dear Mark, just received the television this morning and we would both like to take the opportunity to thank you for your efficiency and professionalism in dealing with our enquiry and subsequent solution, you are a credit to the company and we now have regained our confidence.

Again many thanks

Mick and Linda Halls

____________________________________________________________________________________________

Very many thanks for the guide. It was clear and to the point , and we were up and running ( and viewing ) again within minutes.  An excellent customer care response from you Mark .

Again, many thanks

Ron G

____________________________________________________________________________________________

Thank you so much Mark for the excellent service – really appreciated.

So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use Vision Plus in the future and disregard any other suppliers.

I will also inform those I know and meet about the positive experience you have provided.

Regards

Karl  Rathbone

____________________________________________________________________________________________

Great service Mark, thank you – nice to find a business that takes customer service seriously.

Best regards

Dick


Customer Reviews

VISION PLUS

Customer Reviews

Simon September 2021

Thanks for your time you have been so helpful and it is much appreciated how refreshing to deal with you and your company it is good to know that some organisations still give there customers good after service . This is the second time you have assisted me . I will for this reason continue to only use aerials produced by you .

We holiday in Cornwall regularly and yes it is lovely part of the country .
Regards you your team and your families stay safe Simon

Susan Osborne August 2021

In this selfish, greedy, money grabbing world, I had little faith in my chance of success when I called to enquire about replacing a gasket in part of my motor home aerial assembly. I'd already had no luck with a couple of suppliers, so thought I'd try Vision Plus.

My call was answered with a friendly greeting, a sympathetic ear, and a proffered solution from a very well informed member of staff. I couldn't have been more pleased. Then to add a further plus to an already 5 star customer service, this person went above and beyond to find me the correct gasket and promptly had it delivered free of charge! I tell you my faith in humanity has been restored. This company is a shining example of what good customer service should be.

Ian June 2021

Hi Harvey
Just a quick thank you to say that the screws for the TV bracket plate which arrived today. They are perfect.
Too many people these days only write to complain, nobody ever writes to say thank you when things are sorted.
So thank you once again for all your help it is very much appreciated.
Kindest regards
Ian

Martin Sherman June 2021

Thank you so much for the excellent service I received from your company – it is really appreciated and satisfying.
So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use and recommend Vision Plus in the future and disregard other suppliers.
I will also inform those I know and meet about the positive experience you have provided.
Kind regards

Dean Robinson August 2020

Google

Jean Atkinson June 2021

Hello

I don’t know who will receive this email but I just wanted to say a massive thank you to Harvey Morecroft for his assistance the other day.

I had an issue with my reversing camera and after explaining it to Harvey he took my number and went off to investigate how he could help.

On the same day he returned my call and said he could solve the issue and would forward the parts required.

The parts arrived today and I have managed to put my camera back to full use.

Harvey is a credit to Vision Plus; It’s reassuring to get such excellent, prompt service and I will sing his and your company’s praises on Face Book.

Many thanks again
Mrs Jean Atkinson
Dorset.

Anglesey Holiday June 2020

Google
Wow - What can I say - absolutely A1 service from Vision Plus,
I managed to cross thread my caravan tv mast collar on my Status 530 tv Ariel - I contacted Vision Plus and spoke to Mark Eatherington who sent me a replacement collar - it arrived next day delivery and with no charge.
Brilliant - best customer service around - I would definitely recommend Vision Plus - Thank you again Mark Eatherington

Calvin Owen December 2020

Google
Plastic casing on my 2012 caravan antenna broke. Emailed Vision Plus for spares expecting to have to pay for a replacement. Spoke with Mark E who offered the new parts required free of charge.

Customer service above and beyond my expectations Thanks