Vision Plus

Terms & Conditions


1.1  Grade UK reserves the right to revise prices and details at any time without notice.  All items are subject to availability, if items ordered are not available, a full refund shall be raised.

1.2  The prices include Value Added Tax (20%), unless otherwise specified.  Any delivery charges are additional, we accept payment by Visa, MasterCard, Delta, Switch, solo, JCB and Visa Electron.


2.1 You may cancel your order for any reason whatsoever at any time up to 14 days from the date you received it, provided you have not used and/or damaged the item(s).

2.2  In order to cancel your order you must call us on 0115 986 7151, notify us by email at, or in writing.

2.3  We will refund you within 14 days of receiving the returned item(s), provided that the item(s) has/have been returned to us in accordance with the next sentence.  It is your responsibility to take reasonable care of it/them and to return it/them to us, as soon as possible, in the original packaging.  We strongly advise you to obtain proof of postage,  we will not refund the cost of this return postage.

2.4  When returning goods please enclose the despatch note inside the parcel giving the reason for the return,  stating exactly whether you require a refund or exchange.  Pack the parcel securely reusing the original packaging.  Return the package to Grade UK and obtain a ‘Proof of Posting Certificate’ for your protection.


 We intend to deliver your items as soon as possible but in any case within 30 days of your order.  If we do not deliver your goods within these times we have specified, you are entitled to ask for a full refund.  If we have still not delivered the item(s) by then,  we will automatically refund any money you have paid.  If you have any queries regarding delivery, please contact us at

Returns – faulty or wrongly described goods

4.1 Grade UK Limited offer a 2 year warranty on all products unless otherwise stated.

4.2  Each order we despatch will have been meticulously checked before we post it.  If however you find that there are faults or damage, or we have sent an incorrect item, the rest of this term will apply.

4.3  If some or all the item are faulty or spoiled, or are incorrect, when they are delivered, you should notify us as soon as reasonably possible, within 7 days.  Provided the affected item(s) is/are returned to us in suitable packaging, we will offer the following options: a full refund or a replacement ( this may be subject to availability).  Carriage costs incurred will be reimbursed based on UK mainland economy services.


5.1  Colour accuracy on the website cannot be guaranteed, and will vary depending on resolution and screen type of your computer.

5.2  All design, text and imagery on is the copyright of Grade UK.   The site may not be altered in any way or republished without permission.

5.3  All matters concerning and incidental to any offer or agreement for the purchase and sale of goods Grade UK Ltd shall be governed by English law but jurisdiction can be in the country of the consumer, in all such matters.

5.4 is operated by Grade UK limited, 8 Finch Close, Lenton Lane Industrial Estate, Nottingham NG7 2NN.

5.5  These terms and conditions apply to all transactions on the website.  Grade UK may change these terms from time to time without notice.  Changes will apply to any subsequent orders received.

Statutory Rights

 Nothing in these Terms and Conditions are intended to reduce your statutory rights relating to faulty or wrongly described goods.  Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advise Bureau.

Intellectual Property Rights

7.1  You agree and acknowledge that we own or are licensed to use all copyright database rights, trademarks and other intellectual property rights in and to all parts of this web site, and to the business of Grade UK, including the software, the structure, design a layout of the web site.

7.2  You are entitled  to use our web site in accordance with these Terms and conditions only.  You must obtain our prior written consent before you use our web site or any part of it in any other manner.


8  We warrant the item(s) will be of satisfactory quality and fit for their general purpose.

Limitation of Liability

9.1  We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i.  Loss or damage was not foreseeable to both parties when the contract was formed;

ii. Loss or damage was not caused by any breach on our part;

iii.  Loss or damage relates to business and/or non-consumers.

9.2  We will not be liable for loss or damage caused by the customer miss handling the item(s).

Data Protection

10 By providing your details to Grade UK on our web site, you consent to Grade UK maintaining, recording, holding and using the information you give Grade UK at the time of ordering, to process your orders, to improve our service to you and inform you of promotions,  All data is collected lawfully and maintained in accordance with the Data Protection Act 1998

11 Other than as stated in this policy, we will never wilfully disclose information about you to any third party without first receiving your permission.

Security & Privacy

Security requires your credit/debit card details to ensure all your orders are processed efficiently.

If you are nervous about shopping on the web, do not be. We use Takepayments in association with Barclaycard for the secure transfer & processing of credit card information using state-of –the-art encryption and secure sockets layer (SSL) technology.  Your credit card information is not stored on our servers.

Additionally, we have security measures in place to protect our customer database and access to this  database is restricted internally.

Privacy is committed to protecting your privacy.  We only collect information about you to process your order,  we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order.

When you make a purchase from Grade UK, you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number.

The personal information that we hold about you will be held in accordance with our internal security policies.


We use cookies to store details about your ‘shopping basket’ when purchasing through our online store.  The cookies employed by this site do not contain any personal or sensitive data and cannot be used to identify you as an individual.  Disabling cookies will still allow purchases through our store, however some information may not be stored from page to page and will need to be re-entered.

Customer Reviews


Customer Reviews

Justin Windle April 2023

So .. was testing the van Tv 3 days ago and found the remote wasn’t working. I changed the batts and it still didn’t work and thought it might be the tv . Googled the website for VisionPlus and rang them .. amazingly the call was answered in seconds and got to speak an actual human called Mark who was really helpful. He talked me through a couple of tests to find if the problem was the tv remote receiver or the hand set . He said
If you hold the camera of your phone to view the remote sender you’ll see it flashing if it’s working .. you can’t see it with the naked eye ! Anyway it wasn’t flashing. He then said he’s just missed the post but will send out a new remote free of charge… wow ! The tv is 2 years old , it arrived a day later 1st class Royal Mail .. didn’t think 1st class actually existed any more ! In the mean time looking at the remote closer the batts had been left in and two of the contact springs were only slightly corroded. So sanded them cleaner and did the phone camera test .. it worked!
Amazing customer service from Vision Plus . And the moral is don’t leave batteries in remotes over winter especially in your motor mover hand set.

Jackie Bibby July 2022

Service Manager - Golden Castle Caravans
Hi Jonathan

Received the M5 Bolts, thank you for your fabulous service.

Simon November 2021

For the attention of the Managing Director .

I have just had the pleasure of dealing with your Mark Eatherington , and again he has been so helpful he is a credit to your company . You should be proud of him he is an asset to your company . The service I have received from him yet again will ensure that I will only use and also recommend to others your company for aerial requirements .
It is such a pleasure to find a reputable company with knowledgeable helpful staff please thank him for me , very well done keep it up .

Simon September 2021

Thanks for your time you have been so helpful and it is much appreciated how refreshing to deal with you and your company it is good to know that some organisations still give there customers good after service . This is the second time you have assisted me . I will for this reason continue to only use aerials produced by you .

We holiday in Cornwall regularly and yes it is lovely part of the country .
Regards you your team and your families stay safe Simon

Susan Osborne August 2021

In this selfish, greedy, money grabbing world, I had little faith in my chance of success when I called to enquire about replacing a gasket in part of my motor home aerial assembly. I'd already had no luck with a couple of suppliers, so thought I'd try Vision Plus.

My call was answered with a friendly greeting, a sympathetic ear, and a proffered solution from a very well informed member of staff. I couldn't have been more pleased. Then to add a further plus to an already 5 star customer service, this person went above and beyond to find me the correct gasket and promptly had it delivered free of charge! I tell you my faith in humanity has been restored. This company is a shining example of what good customer service should be.

Ian June 2021

Hi Harvey
Just a quick thank you to say that the screws for the TV bracket plate which arrived today. They are perfect.
Too many people these days only write to complain, nobody ever writes to say thank you when things are sorted.
So thank you once again for all your help it is very much appreciated.
Kindest regards

Martin Sherman June 2021

Thank you so much for the excellent service I received from your company – it is really appreciated and satisfying.
So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use and recommend Vision Plus in the future and disregard other suppliers.
I will also inform those I know and meet about the positive experience you have provided.
Kind regards

Dean Robinson August 2020


Jean Atkinson June 2021


I don’t know who will receive this email but I just wanted to say a massive thank you to Harvey Morecroft for his assistance the other day.

I had an issue with my reversing camera and after explaining it to Harvey he took my number and went off to investigate how he could help.

On the same day he returned my call and said he could solve the issue and would forward the parts required.

The parts arrived today and I have managed to put my camera back to full use.

Harvey is a credit to Vision Plus; It’s reassuring to get such excellent, prompt service and I will sing his and your company’s praises on Face Book.

Many thanks again
Mrs Jean Atkinson

Anglesey Holiday June 2020

Wow - What can I say - absolutely A1 service from Vision Plus,
I managed to cross thread my caravan tv mast collar on my Status 530 tv Ariel - I contacted Vision Plus and spoke to Mark Eatherington who sent me a replacement collar - it arrived next day delivery and with no charge.
Brilliant - best customer service around - I would definitely recommend Vision Plus - Thank you again Mark Eatherington