Vision Plus

Fault Finding Status 330 335 350 355

Coaxial Connections

It is critical that all connections in the system are fitted correctly and only quality plugs have been used.

Coaxial Cable

Sharp bends, kinks and hot surfaces can easily damage coaxial cable and should be avoided. An inspection of the cable routing is recommended to ensure all is correct. Coaxial cable, if placed in close proximity to electrical cables, transformers or other pieces of electrical equipment, may pick up electrical interference causing picture quality to deteriorate, especially in poor reception areas. Excess cable should be removed and NOT coiled as this may cause picture distortion. An inspection of the routing of the cable is highly recommended to ensure all is correct.

Pinnacle

The pinnacle is essential for the optimum performance of the antenna and therefore should be in place when the antenna is in use.

Gain Control

In normal use the button should be rotated clockwise for maximum gain. In strong signal areas the amplification can be reduced by rotating the button anti-clockwise until picture quality improves. The button rotates through 270 degrees from MAX to MIN.

LED Light

Should the LED on the Power Amplifier not light, firstly check there is power to the unit. Secondly check the polarity is correct. Otherwise contact ourselves for further assistance.

Short Hook Up - Test 1

This test isolates the wiring from the Amplifier through to your TV/Radio points. Unplug the coaxial plugs from the ‘TV’ sockets of the Ampli­fier and using your TV fly lead with Convertor 1 supplied. Connect your TV to the Amplifier.

Please ensure the Antenna Dome is plugged directly into the ‘ANT-IN’ socket of the Amplifier and switch on. Tune in your TV for the strongest signal.

If the picture quality improves the fault lies with the wiring of the system between the Amplifier and the TV outlet socket.

Short Hook Up - Test 2

This test isolates the Amplifier by connecting your TV direct to the Antenna.

Unplug the Antenna from the Amplifier and connect Convertor 2 supplied to the plug on the cable end. Using your TV Fly lead connect the antenna directly to your TV. Tune in your TV for the strongest signal.

If the picture quality improves, the fault lies with the Vision Plus Amplifier.

Antenna Dome Coaxial Cable

Check the routing of the coaxial cable from the Antenna Dome to the Amplifier. Check to ensure there are no kinks or trapped cable or if there are loops of surplus cable which could be affecting performance.

When the Antenna Dome was originally fitted and lowered onto the Mounting Foot, cable may have been trapped or kinked under the Mounting Foot. To check remove the Antenna Dome as described over the page to see if this has occurred.

Fault Finding Status 550/560/570/580

Coaxial Connections

It is critical that all connections in the system are fitted correctly and only quality plugs have been used.

Coaxial Cable

Sharp bends, kinks and hot surfaces can easily damage coaxial cable and should be avoided. Coaxial cable, if placed in close proximity to electrical cables, transformers or other pieces of electrical equipment, may pick up electrical interference causing picture quality to deteriorate, especially in poor reception areas. Excess cable should be removed and NOT coiled as this may cause picture distortion. An inspection of the routing of the cable is highly recommended to ensure all is correct.

Gain Control

In normal use the button should be rotated clockwise for maximum. In strong signal areas the amplification may need to be reduced. To reduce amplification rotate the button anti-clockwise until picture quality improves. The button rotates through 270 degrees from MAX to MIN.

LED Light

Should the LED on the Amplifier not light, firstly check there is power to the unit. Secondly check the polarity is correct. Otherwise contact ourselves for further assistance.

Short Hook Up - Test 1

This test isolates the wiring from the Amplifier through to your TV/Radio points.

Unplug the coaxial plugs from the ‘TV’ sockets of the Amplifier and using your TV fly lead with Convertor 1 supplied. Connect your TV to the Amplifier.

Please ensure the Antenna Dome is plugged directly into the ‘ANT-IN’ socket of the Amplifier and switch on. Tune in your TV for the strongest signal.

If the picture quality improves the fault lies with the wiring of the system between the Amplifier and the TV outlet socket.

Short Hook Up - Test 2

This test isolates the Amplifier by connecting your TV direct to the Antenna.

Unplug the Antenna from the Amplifier and connect Convertor 2 supplied to the plug on the

cable end. Using your TV Fly lead connect the antenna directly to your TV. Tune in your TV for the strongest signal.

If the picture quality improves, the fault lies with the Vision Plus Amplifier.

Antenna Dome Co-axial Cable

Check the routing of the coaxial cable from the Antenna Dome to the Amplifier. Check to ensure there are no kinks or trapped cable or if there are loops of surplus cable which could be affecting performance.


Customer Reviews

VISION PLUS

Customer Reviews

Ian June 2021

Hi Harvey
Just a quick thank you to say that the screws for the TV bracket plate which arrived today. They are perfect.
Too many people these days only write to complain, nobody ever writes to say thank you when things are sorted.
So thank you once again for all your help it is very much appreciated.
Kindest regards
Ian

Martin Sherman June 2021

Thank you so much for the excellent service I received from your company – it is really appreciated and satisfying.
So often we seem to find difficulty in resolving post-purchase issues and thanks to your help I will use and recommend Vision Plus in the future and disregard other suppliers.
I will also inform those I know and meet about the positive experience you have provided.
Kind regards

Dean Robinson August 2020

Google

Jean Atkinson June 2021

Hello

I don’t know who will receive this email but I just wanted to say a massive thank you to Harvey Morecroft for his assistance the other day.

I had an issue with my reversing camera and after explaining it to Harvey he took my number and went off to investigate how he could help.

On the same day he returned my call and said he could solve the issue and would forward the parts required.

The parts arrived today and I have managed to put my camera back to full use.

Harvey is a credit to Vision Plus; It’s reassuring to get such excellent, prompt service and I will sing his and your company’s praises on Face Book.

Many thanks again
Mrs Jean Atkinson
Dorset.

Anglesey Holiday June 2020

Google
Wow - What can I say - absolutely A1 service from Vision Plus,
I managed to cross thread my caravan tv mast collar on my Status 530 tv Ariel - I contacted Vision Plus and spoke to Mark Eatherington who sent me a replacement collar - it arrived next day delivery and with no charge.
Brilliant - best customer service around - I would definitely recommend Vision Plus - Thank you again Mark Eatherington

Calvin Owen December 2020

Google
Plastic casing on my 2012 caravan antenna broke. Emailed Vision Plus for spares expecting to have to pay for a replacement. Spoke with Mark E who offered the new parts required free of charge.

Customer service above and beyond my expectations Thanks